Returns
At EEB Creative, we take pride in the quality of our custom-engineered products. Because many of our items are custom-made or 3D-printed to order, we have a specific policy regarding returns:
Defective or Damaged Items If your product arrives damaged or has a manufacturing defect, please email us at eebcreative@gmail.com within [e.g., 14 days] of receiving your order. Please include your order number and clear photos of the issue. We will work with you to provide a replacement or a refund.
Change of Mind Due to the custom nature of our 3D-printed products, we generally do not offer returns for change-of-mind purchases. Please double-check your order specifications (such as names for nameplates or tool model numbers for inserts) before completing your checkout.
How to Initiate a Return
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Email eebcreative@gmail.com with your order number.
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Provide proof of purchase and photos of the defect (if applicable).
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We will provide instructions on whether the item needs to be returned to us.
Shipping Costs Return shipping costs for non-defective items are the responsibility of the customer.